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Terms & Conditions

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These conditions set out the terms of the Contract between the Removal and/or Storage Contractor and the Customer and explain your rights and obligations and responsibilities and those of the Contractor.



1.Any reference in these conditions to “we” or “us” is a reference to the Contractor.
2.Any reference in these conditions to “you” is a reference to the Customer.


1.Quotations do not include customs duties or any other levies of fees payable to government or other statutory bodies and all such duties of fees will be payable by you in addition to the quoted price.
2. Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation.

If due to the delay on your part the work is not carried out or completed within 3 months of the quotation date.
Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.

We have to collect or deliver goods above second floor level.

We supply any additional services.

There are delays outside our reasonable control.
Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles.
Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require.
In all these circumstances you will be responsible for the extra charges.

Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your signed acceptance of our quotation does not constitute a contract between us until you have our confirmation that we can move your goods on the requested date.

3.Work excluded from our quotations

Unless previously agreed in writing we will not:

Dismantle or assemble unit-furniture, fitments or fittings.
Disconnect or reconnect appliances, fittings or equipment.
Remove or lay fitted floor coverings.
Move night storage heaters unless they are dismantled.
Move or store any items excluded under Clause 4.

4.Excluded property

The following items are specifically excluded from the Contract and will not be removed :

Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins or goods or collections of a similar kind.
Potentially dangerous , damaging or explosive items.
Goods likely to encourage vermin or other pests or to cause infection.
Any animals and their cages or tanks including pets, birds or fish.
Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose any such goods which are listed under paragraphs 4.b, 4.c or 4.d.

5.Customer’s responsibility

It is your sole responsibility to:

Declare to us the proper value of the goods being removed and/or stored.
Obtain at your expense all documents necessary for the removal to be completed.
Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error.
Prepare adequately and stabilise all appliances prior to their removal. Other then by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from these matters.

6. Ownership of the goods

By entering into this contract you confirm to us that:

The goods to be removed are your own property or
You have the authority of the owner of the property to make this contract in respect of the goods to be removed or stored.
You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.



If you cancel this contract we may charge according to how much notice you provide prior to the agreed removal date:

Between 2-7 days: 30% of the total removal charges.
24-48 hours: 75% of the total removal charges.
Less then 24 hours: 100% of the total removal charges

8.Payment of removal charges

Unless you have our agreement to the contrary you must pay our charges on the day of your removal. Interest at 2% per month calculated on a daily basis, is charged on all overdue accounts.

9.Our liability for loss or damage

In the event of our losing or damaging your goods or home we will pay for the reasonable costs of the repair or replacement (less wear and tear) of the item if we have been negligent.
In the event of a total or partial loss or damage to your goods, we will not be liable for the following:

“new for old” replacement value for lost or damaged goods.
any loss or damage which is not caused by us.
any unforeseeable additional costs you might incur as a result of loss of a particular item.
any items which have been home assembled, whether they are assembled or broken down, unless they are in original packing.
any items not adequately packed for transit, excluding customers using our packing service.
any light scratches or bumps on walls or ceilings, only damage MORE than 2 inches in diameter

Packing service 

Only household goods are covered during our packing service. Garden equipment and shed contents should be packed by its owner.
If you require insurance cover for any of the matters set out above you will need to arrange that independently.

10.Delays in transit

If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your goods, we will take them into store.
This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at our expense.

11.Damage to premises

We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within FOURTEEN DAYS unless you request a reasonable extension which must be agreed in writing.

12.Time limits for claims

We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing within FOURTEEN DAYS of either collection by you or delivery by us to their destination.

13.Our rights to withhold goods

We have a legal right to withhold goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of withholding your goods and these terms and conditions will continue to apply.

14.Sub-contracting the work

We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you.

If we do sub-contract these terms and conditions will still apply in full.

15.Storage services

The following terms in addition to all other terms set out in this document will apply to all contracts for the storage of goods:

If you require storage facilities you are obliged to provide a forwarding address and notify us in writing if it changes. All correspondence and notices will be deemed to have been received by you seven days after posting it to the last forwarding address recorded by us.

Where we provide an inventory of goods stored on your behalf it will be accepted as accurate unless you provide us with written notice of any errors or omissions within 14 days of our posting the inventory to you.

All charges for storage services are payable in advance. All our charges must be paid in full in cleared funds before any goods are released from storage.

We review our storage charges periodically. You will be given 28 days notice in writing of any increases following which our revised rates as notified will apply.

On giving you 28 days notice we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.

If your payments are up to date we will not end this contract except by giving you 3 calendar months notice in writing. If you wish to terminate your storage contract you should give at least 14 days notice. If we can release the goods earlier we will do so, provided your account is up to date.

If you choose someone else to collect your goods from our storage facilities we are entitled to make a charge for handing them over. Our responsibilities for such goods will cease upon them being handed over to your chosen representative.?

16.Whole agreement

These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing.


This contract is subject to the laws of England and Wales.


Our Reviews


I would highly recommend this removal company to everyone. The removal men arrived exactly on time and were friendly, pleasant and polite during the whole move. I don’t think I could have asked for a better removal experience.


Moved under difficult circumstances and with very poor service from conveyancers meaning we exchanged on the day of the move. GoPanda were very understanding and accommodating even when I was unable to confirm anything. Throughout the move everyone worked like a Trojan and completed the move successfully. I contacted other companies with this job, some of whom were quick to suggest I would be gambling on GoPanda. It was a gamble well worth taking and my experience would suggest competitors’ allegations were without foundation. I would definitely use GoPanda again (though I have no intention of moving) and recommend to others.


Go Panda gave us a competitive quote and then completed the move ahead of schedule and with great respect for our belongings. Andrew and his team were efficient, courteous and went above and beyond their contracted duties. I would not hesitate in recommending them highly.


Fantastic from start to finish


Amazing job! Helped us move cross country. Moving house is always a trailing experience, this was made easier with the boys from Go panda. Assisted us with everything we needed. Very accommodating and friendly service. Highly recommend A+


Moving house with the awesome @GOPANDA_moves – making a nightmare day a little happier! #boxes”


The first time we’ve used this company, and we’ve moved around a bit! They were brilliant, friendly, calm and efficient. It felt like they really cared about our stuff and their assembly service was great. I’d recommend them to family and friends. They made a potentially stressful day fun!


Big thanks to @GOPANDA_moves they totally made it SO much easier! Super friendly & had me settled into my new pad by lunchtime! Highly recommend team ? !


Fast, Friendly and efficient


Knights in Shining Armour


Having used Go Panda for moving house three times now, and about to use them for the fourth time, I thought it was high time I left a review, considering how brilliant the service has been every time.

Go Panda’s team are all so friendly and helpful, and they’ve always quoted me accurately and given brilliant prices and, most importantly, a great service.

The utmost care and attention is given to your valuable items and they’re completely flexible and accommodating when it comes to loading, transporting and unloading your belongings.

I never thought such a brilliant removal service was possible until I discovered Go Panda. Thank you again.


Moved under difficult circumstances and with very poor service from conveyancers meaning we exchanged on the day of the move. Go Panda were very understanding and accommodating even when I was unable to confirm anything. Throughout the move everyone worked like a Trojan and completed the move successfully. I contacted other companies with this job, some of whom were quick to suggest I would be gambling on Go Panda. It was a gamble well worth taking and my experience would suggest competitors’ allegations were without foundation. I would definitely use GoPanda again (though I have no intention of moving) and recommend to others.

Couldn’t rate them any higher. Great experience moving with the Go Panda Boys. Thanks a million. Claude. of the Removals companies in Pembrokeshire we have used, Go Paada were the best

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